What retailers are doing to help
If you’re having a hard time paying your power bill, get in touch with your retailer.
You can find your retailer's contact information on your power bill, on their website, or by using the links at the bottom of this page.
Depending on your circumstances, your retailer may recommend a different payment terms or a different payment schedule suited to your circumstances, like smoothed monthly payments, which means you pay the same set amount each month and don’t face more expensive bills in winter.
Together, you can also review your plan and see if a different option would be better suited to you.
If you need financial help, your retailer can connect you with budgeting support services (like FinCap’s MoneyTalks) and with WINZ to make sure you’re getting the assistance you’re entitled to. WINZ can help with power bills in some circumstances. Get in touch with your retailer to find out more.